Virgin Mobile prospects livid over pay-as-you-go shake-up

The neatest thing you are able to do when you’ve been despatched this electronic mail is to change agency or seize one in every of Virgin Mobile’s month-to-month JAM packages. If you obtain an electronic mail and do nothing, you will routinely be moved to the brand new tariff.

  • If you wish to stick with Virgin Mobile, the supplier’s JAM packs begin at £5, giving 250 minutes, 250 texts and 250MB. They refresh routinely each 30 days supplied you may have sufficient top-up credit score in your account.
  • If you wish to swap, you possibly can hold your quantity. All it’s good to do is get your ‘PAC’ code, which you give to the brand new supplier. It will then prepare for the swap to finish in only one working day. To get the PAC code, merely textual content ‘PAC’ to 65075 and Virgin Mobile ought to reply along with your code inside a minute.

    If you are in search of a ‘true’ pay-as-you-go different, each O2 and Three supply the identical charges. They merely cost 3p/min for calls, 2p a textual content and 1p/MB of knowledge – so when you’re an rare person each day, this could work out less expensive.

For the most cost effective choices, see our Best Pay-as-you-go Sim Deals. Or when you’re prepared to maneuver over to a month-to-month contract, examine Best Sim only Deals for the highest plans – although bear in mind you will seemingly be credit score checked with this kind of contract.

Can I declare any credit score again if I swap?

Yes, when you do not wish to be moved to the brand new tariff and determine to change, you possibly can name Virgin Mobile on 789 for a refund inside 90 days of being moved onto the ‘Daily Plan’.

‘Many will see this as an outrageous penalty for rare use of their telephone’

MoneySavingExpert.com power and utilities editor Gary Caffell mentioned: “This will come as an enormous shock to those that do not use their telephones that a lot and depend on pay-as-you-go plans to keep away from expensive contracts and to handle their price range. It might depart some paying a staggering £180 a month only for sending one textual content a day, making one fast name, and sending one electronic mail by way of their cell. Many will see this as an outrageous penalty for rare use of their telephone.

“If you are affected, act now. You can both purchase one in every of its bundles of texts, minutes and information to maintain the prices down, or just transfer to a less expensive supplier. New guidelines make switching and conserving your quantity even simpler – now you can depart your present community simply by sending a textual content message, so do not overpay if you needn’t.”

What does Virgin Mobile say?

A Virgin Mobile spokesperson mentioned: “We’re making changes to a few of our pay-as-you-go tariffs. Customers impacted by any modifications can be notified of alterations to their cell plan in a transparent and well timed approach.”



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