EDF to tackle failed power provider Solarplicity’s 7,500 clients

EDF says it would transfer Solarplicity’s clients to a brand new tariff with no exit charges (most definitely its normal tariff) and can honour all excellent credit score balances, together with cash owed to each present and former clients of Solarplicity.

Small supplier Solarplicity stopped trading earlier this week, shortly after switching most of its clients to Toto Energy. If you have been contacted by Toto Energy, this would possibly not have an effect on you and you’ll stick with Toto.

I’m a Solarplicity buyer – what occurs now?

If you are an present Solarplicity buyer, your power provide will proceed as regular and you will be switched to EDF tomorrow (Saturday 17 August).

You will probably be contacted over the approaching days in regards to the adjustments – together with your welcome pack and the small print of your new tariff.

If you wish to swap provider, Ofgem’s recommendation is to attend till EDF has been in contact earlier than initiating a brand new swap. Once you are arrange, use our free Cheap Energy Club to do a full market comparability and see if it can save you by switching.

To be secure, it is price taking a meter studying within the subsequent couple of days, simply in case you later have a billing dispute. If you want any additional assist, Ofgem and EDF have complete FAQs.

I’m on prepayment – can I nonetheless high up?

If you will have a prepayment meter, you possibly can proceed to high up as regular. You’ll be contacted by EDF within the coming days, they usually’ll offer you a brand new prepayment card.

If you will have a sensible prepayment meter, you may be mechanically switched to a credit score meter for a brief interval – letting your provide proceed with out the necessity to high up. EDF ought to keep in touch to debate returning to prepayment mode shortly.

I’m in credit score with Solarplicity – will I get it again?

Yes, Ofgem says all credit score balances will probably be honoured. You can proceed to make use of this to offset future power use, or request a refund.

If you’d left Solarplicity previous to it stopping buying and selling and are owed credit score, this will even be honoured.

I owe Solarplicity cash – what ought to I do?

Current and former clients who owe cash, or are in debit to Solarplicity, ought to wait to listen to both from EDF or from Solarplicity’s directors.

What does Ofgem say?

Ofgem’s technique director Rob Salter-Church mentioned: “I’m happy to announce now we have appointed EDF Energy for the purchasers of Solarplicity. Their power provide will proceed as regular, and home credit score balances will probably be honoured.

“EDF Energy will keep in touch with clients over the approaching days with additional data. Once the switch has been accomplished, clients can store round for a greater deal in the event that they want to.”

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